Customer Support related scripts & softwares
MagicWay HelpDesk comprises versatile systems that united provide you with numerous options. HelpDesk contains a ticket support system, a search system with a knowledge base, user system, and an administration center.
Tickets
They represent the core of our whole application. Here customers can report and detail problems that they may be experiencing.
Main Features
Reference numbers assigned
Automatic escalation
Customer history
Ticket monitoring: Customers and Support personnel are always able to see ticket status
A level of expertise can be set for individual technicians insuring that only qualified consultants answer certain questions
Customer features:
Open a new ticket
Preview status of active and resolved tickets
Rate ticket solution
Version Tracker is a system for making sure users of your application always stay up-to-date. You just use tha Version Tracker server-side ASP script to list what available versions of your product you have. Then, your Visual Basic or ASP application can use the Version Tracker client-side component to check and alert the user if an update exists.
The Version Tracker server script publishes available versions as an XML document (sample), so it can be extended onto languages that we haven't covered.
Supports multiple support persons to answer questions, Supports simutaneous converstions in multiple windows, Quick click insertion of F.A.Q. answers into chats, Supports chat archiving, Secure operation capable, Full featured admin to configure all variables, Admin to search/delete chat archives
A powerful and scalable web based CRM system integrating all areas of a business including Sales & Marketing, Services, Support, Quality Assurance and Reporting. Features include email notification, file upload, password encryption and much more.
TERAWAY LiveHelp is a live customer support software for your site that enables visitors to communicate with your sales representatives in real time through web based chat. By delivering live support your site visitors donīt have to leave your web site, or wait for an email reply to get answers to their questions, they just click a live help button and are connected with one of your customer service representatives. Your company representative then assists the visitor by providing information, links, graphics, or even guiding the customer through your web site.
TERAWAY LiveHelp is the perfect Live person alternative at a fraction of the cost!
Web Trak is a web based help desk tracking program. It is fully customizable and runs with a Microsoft Access or Microsoft SQL Server database and Internet Information Server. Web Trak v3.0 will be released in early 2004. Purchasing now will give you a free upgrade.
Virtual Support Office XP Web Based Help Desk Software Solution allows you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.
A simple web-based help desk solution. OWOS Lite helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
eu Help Desk is designed to help you cope with overwhelming customer support issues. It allows you to save time while allowing your customers/visitors to find answers that they need. You have the ability to prioritize support issues in any order, assign them to representatives create relations between individual issues.
Work smarter with Online Work Order Suite (OWOS): Professional Edition, the web-based help desk solution. OWOS Pro helps you simplify support requests, e-mail communication, organize planning and scheduling, and provide powerful access to the information you need.
|
