Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster.
Tickets submission is by web or email(emails => tickets), supports File attachments.
Facil HelpDesk was designed for companies with one or more members of staff or for those who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,etc.
Include feeatures that are available in products of high cost, but with with a economic price. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less.
Supports three levels login(user, staff member and administrator)
Installation takes 30 seconds, after of uploading files by ftp, email piping requires a new cron job.
Visit the online demo(administrative/staff ) at: http://www.demo.cromosoft .com
