Our help desk system is a full featured customer support management system that comes with functionality for support ticket management, a browseable/searchable knowledgebase, and support satisfaction measurement. It's a robust, easy to use customer support solution written in PHP and HTML with a database backend to provide users with the power needed to easily manage hundreds of departments, technicians and support requests. With our help desk solution, you'll be able to:
--Allow customers to submit support requests 24/7
--Prioritize and manage all support requests
--Allow customers to track the status of support requests
--Create solutions through a browseable/searchable knowledgebase
--Create predefined automated responses
--Survey end-user satisfaction
