Customer Support related scripts & softwares
Once you use CosmicContacts v2.5 you'll find out how beneficial this product really is. We use CosmicContacts on this site so that we never lose track of our customers and our customers can update their inquiry at any time. It also allows for live customer support, and for us to have a set of contactable departments and designate staff members access to specific departments.
Site Alive enables you to run an unlimited number of live chat customer support systems for as many different web sites as you wish. This powerful tool is packed with the professional administrative and operator features the big guys don't want you to have! Call forwarding, auto answer, sending graphics, call filters for multiple departments, sound notification, multi-task chat windows, administrator logs, call monitoring, create unlimited operator and administrative accounts for each system, and more. See it for yourself.
The ABTi User Feedback allows site owners to get user feedback. It is ideal for user- or customer-driven websites. It has "browse" functionality for users. There are confirmation and alert mails for users and site owners, respectively. Alert mails help ensure that customer concerns are attended to in a timely manner. The admin resources are protected with Basic authentication.
Upgrade Director makes managing the updates for your Perl or PHP programs extremely easy. Just setup the program, place a little piece of code in your program before anyone downloads it, and you have instant access to letting everyone know when there is an upgrade available. Also, track web sites that have your program(s) installed.
Free trouble ticket software. Simple yet powerful help desk for your web site.
Features trouble ticket tracking, email alerts, unlimited operators, ticket transfers and highly customizable html and email templates.
Additional modules for file uploads, email based submissions and MySQL database.
WonderDesk is a fully automated Web based help desk program. Your customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request. Other main features include: complete organization for your company, designed for the Internet or Intranet, allows you to hire remote technicians, automatic notification to the technicians via email or pager, efficient point and click interface, fully searchable database including customer history, tons of statistics, and much more.
The script will help you to handle requests from users of your homepage. There are lots of features such as:<br>
- get messages from a pop3 account and store them in a database<br>
- users can add messages directly via form<br>
- every message has its unique ticket id<br>
- corresponding ticket id is retrieved automatically and can be added manually<br>
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk<br>
- research in old messages<br>
- statistics per user/type of messages user/rating<br>
- personal header and footer for every user<br>
- standard replies for all users<br>
- generate a public FAQ for visitors where you can modify the messages and select which one should be displayed<br>
- original messages are always kept in a textfile<br>
Prosupporter is a webbased helpdesk script to manage emails and support requests.
One or more staff members use one POP3-Account to send and receive requests.
Features:
- get messages from a pop3 account and store them in a database
- recognition and storage of email attachments
- users can send requests with a web based submission form
- users can send requests by submitting an email
- every message has its unique ticket id for tracking
- corresponding ticket id is retrieved automatically and can be added manually via subject line
- you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk
- research in old messages
- statistics per user/type of messages user/rating
- personal header and footer for every user
- standard replies for all users
- generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed
- original messages are always kept in a textfile
- span pages
- templated based
- rating of replies
- access from any webbrowser worldwide (home office)
With Kontak you can give your web site visitors way to submit questions from their web browsers. When a website visitor submits a question, the form output is mailed to both the visitor and an address you specify. A unique tracking number is generated, and is displayed to the visitor for future reference. All messages and logs include the tracking number. The scripts can be easily configured to match any web site's look and feel. All configuration settings are held in a single file which can be edited using any text editor. Also includes a Web-based Control Panel style configurator.
<b>New in version v1:</b> General code optimization and improved appearance.
csLiveSupport is a live customer support application that lets you interact with your customers in real time. Your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.
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