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Customer Support related scripts & softwares
A web-based helpdesk system. It supports file attachments, hidden remarks, priority marking etc. Unlike other similar products, this script does not use the conventional "assign/completed" method to close past tickets. Instead, it uses an intelligent method to sort/rank inquiry tickets. You can even tell whether your replies have been read by the visitors. It is now FREE!
The Ticket System is an easy to use ticket support system. The script provides an easy way to manage incoming customer support requests. Features multiple logins, captcha image spam deterrent, department filtering, and fast ticket searching.
New auto post add-on allows the creation and updating of tickets through direct email.
Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
Some of the features: Online/offline communications supported; mail import and management via POP3 accounts; supports attachments; online chat for live support from your website; multiple staff members, topic categories and user groups; FAQ and Knowledgebase solutions powered by a fuzzy-logic search (reduces workload); advanced permission management; customizable staff panel and user lounge; auto-answering of incoming inquiries to relief support staff; and much more ! Please visit our website for detailed information.
Provide 1 to 1 Live Chat with your customers and website visitors while your online. Features Include: 1 to 1 Live Chat, Admin screen to view all help requests, Easily turn Live Help On or Off, Supports multiple help requests, Converts to an enquiry form when your offline, Customizable colors, Easy to install and operate. Surf the web while waiting for help requests.
Helpdesk, FAQ, knowledge base, smart autoresponders, live support chat - all in one product. AtomicDesk supports user requests sent via web-based interface, as well as incoming requests from POP3 mailbox.
Intelligent autoresponder system can send the best-matching answers from FAQ/knowledge base and reduce workload of support staff.
Staff can communicate using either web-based staff panel, or their e-mail client.
Personal permissions and response priority are configurable for each staff member.
Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
Fuzzy logic powered search engine for FAQ and KnowledgeBase finds relevant answers better than exact keywords search engines and places the most relevent articles on the top.
If customer requests a chat session via special form, AtomicDesk selects the best-suited chat partner automatically.
All chat sessions are recorded for reference or for later followup.
Loaded with an advanced ticketing system, a powerful live support feature, both an F.A.Q. and knowledgebase builder, helpdesk search features, and template based integration, to do lists, Support System will grant your company unimaginable control over its customer support. Take an online tour, visit our online live demonstration, ask our professional staff questions, and read through our list of features today!
SupportMan is a simple support request tracking script. It allows for users to submit problems with their hosting accounts and allows administrators to easily see what needs to be done. This script generates unique ticket numbers for each request and allows administration to assign a support tech to each ticket individually, update requests easily, mail request submitter with the actions taken automatically, mail any user in the system from the admin panel easily. System automatically emails submitter with results of their submission.
TechDesk makes life a little easier for technical support teams. It is an
easy way to store all of your customer's data efficiently & for very fast
retrieval whenever you need it! It's 100% template driven for an easily-changeable
interface!
ActivDesk SQL is a feature rich web based help/support desk system. In today's information age, your customers deserve and demand great customer support. ActivDesk has been designed for this from start to finish, no matter how demanding the task. Manage support requests & questions from customers with ease in an organized and professional manner. ActivDesk also eliminates any spam related problems when dealing with customers or potential customers. It comes with fully customizable customer control panels, admin panel, support staff access levels, knowledge base functionality and many more.
Perldesk is a fully featured help desk system that is an ideal solution for companies with more than one technician who support several users. Main features include: Email submissions, staff logging, knowledge base, user registration, and many more.
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