FAQ and Knowledgebase related scripts & softwares
Put a Frequently Asked Questions script on your site to help you manage your user help assistance. This help desk will allow your users to quickly find answers to their questions. You can administrate it online, adding your own questions and answers. Users can vote on the appropriateness of the reply.
FAQ Search allows you to place a searchable and easy-to-update Frequently Asked Questions database on your site in minutes. One script file, and a single database text file can be uploaded in a few minutes giving your users access to the most recent answers.
One of the most important pages on a site is a Frequently Asked Questions page. If done well, it serves two important purposes:
Users can find the answers to all of their questions in a few minutes and make their decision to purchase more quickly.
You save time from answering the same questions over and over again by email. People are also less likely to become 'cold' contacts.
The bonus is that it saves you time as well. Adding new questions is as easy as adding a new line to the text file.
The problem we all face with these kinds of pages is keeping them up-to-date. It's a chore to determine what question is worthy of adding to the page, and then you have to build a static page, perhaps adding more HTML to an existing page to answer these questions.
Many webmasters don't do anything at all.
Take a look at FAQ-Search. You'll appreciate the ease with which you can interact with your Frequently Asked Questions. You'll love the time it saves you in answering email.
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D e t a i l s
The idea is to continue to develop this so that it fully manages your support. Here's what it does now:
Allows searching of database.
Allows basic interaction with the database: users can ask new questions that are not in the database.
Questions and answers are sorted by categories.
Here's what I plan to add:
Script answers support email automatically. Based on keywords in the email, users are replied-to with a selection of possible answers.
New questions people ask online will be added to the database as 'pending'.
You will be able to answer the question online with a web form. You can either approve the question for the FAQs or delete it.
Your online response to the question in the FAQ database (as outlined above) will automatically email the individual who posted the question.
Because the script is new and has upcoming development, I'm offering it at a discounted price. If you buy now you can get the full featured script for free.
An MySQL-based online FAQ management system. Similar to the one used at eBay Help System. It supports multiple folders and re-sorting.
FAQ Manager Pro is a comprehensive php FAQ and knowledgebase solution. It is intend to provide customizable and fully-functional online FAQ and Knowledge Base management. • Powerful templates management options, including online templates editor. • EASY SETUP; go to work immediately! • BUILT-IN FILTER gives you full control of questions and answers! • DETAILED STATISTIC AND ANALYSIS • Customer comments and articles ratings • Automatic related-articles map option • Printable Articles • Multi-language support • Let your customers see the most popular articles from the main page • Unlimited number of multi-level subcategories. PRIORITY SUPPORT 24 hours a day, 7 days a week! FREE UPDATES! Let us show you our FREE ONLINE DEMO and prove our claims!
The Faq-O-Matic is a CGI-based system that automates the process of maintaining a FAQ (or Frequently Asked Questions list). It allows visitors to your FAQ to take part in keeping it up-to-date. A permission system also makes it useful as a help-desk application, bug-tracking database, or documentation system.
QRef is a Knowledge Base used to store and organize information. It has both a web and command line interface. Information is
searchable by keyword and grouped by category.
QRef is written in Perl and entries are stored in MySQL. Features:
*Fast keyword based search
*Attach files of any format to an entry (e.g. Visio, PDF, Word etc).
*Automated backup utilities
*Access level control - read-only, read-write per user
*Ability for new entries to be reviewed and approved before appearing in the KB.
*Minimal Javascript for maximum browser compatiblity.
*Fast and powerful CLI
*Automated install and upgrade tool
*Add entries via Email
*Export database to a text file.
*Easy install and update tool.
SmartFAQ allows you to easily create your sites Frequently Asked Questions pages and add entries to it in the future. It cuts down on the time it takes to add a question to your FAQ from minutes to seconds. Version 3 supports unlimited categories and rearranging of questions.
Its no wonder why so many sites have decided to use smartfaq to ease in their faq page creation process.
Whether you are offering products and services on your website or extensive information about specific topics, news, reports, instructions, descriptions, etc ..... jbFAQ comes to the rescue
Frequently Asked Questions is one of the most popular elements of a web site and these pages are being updated frequently. FAQ Manager makes this job easy. Using the password protected admin page, you can add/modify/delete questions and answers. You can also change the order of the questions. FAQ Manager also supports more than one FAQs in your site. The design of the FAQ is highly customizable. Using tags, the script knows where to place the FAQ texts and does not conflict with your design or other elements. The installation should not take more than 5 minutes or your time.
This script allows you to build and rebuild Frequently Asked Question pages without having to edit any HTML or upload any pages. All is handled via a set of web based administration forms. Simple to use and extremely fast.
FAQmanager is FAQmanager is one simple perl script that allow you to easily set up and maintain a FAQ (Frequently Asked Questions). The script can work within your existing HTML layout with no modification and have been written so that you can spend time on your FAQ and not on creating pages and pages of HTML. To add a question you simply add the relevant question and answer to one text file. To add a whole new section you create a new text file and modify the table of contents. All the pages are created on-the-fly and are therefore consistantly up to date.
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