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Help Desk related scripts & softwares
Facil HelpDesk is an easy to use "issue tracking software" for PHP, based in tickets, enabling users to track and manage their support requests faster.
Tickets submission is by web or email(emails => tickets), supports File attachments.
Facil HelpDesk was designed for companies with one or more members of staff or for those who want to organise communications. With Facil HelpDesk, you have access to articles, polls of responses, basic reports of usage,email validation,email notifications,etc.
Include feeatures that are available in products of high cost, but with with a economic price. It's documentation is simple. It's use is intuitive you will learn to use it in 5 minutes or less.
Supports three levels login(user, staff member and administrator)
Installation takes 30 seconds, after of uploading files by ftp, email piping requires a new cron job.
Visit the online demo(administrative/staff ) at: http://www.demo.cromosoft .com
Every company does business according to different processes. This action item tracking tool is designed to be used for any company to match their process. Data collected as part of doing business is unique to programs and projects, and therefor this tool is also easy to augment to meet up with how you already to business. This tool brings action items to the Internet with easy access via web browsers and email. Its a full feature tool with every day use in mind. You will wonder how you ever did business with out it.
New version released - compatible with MySQL 4 or 5 and PHP 4 or 5.
Live Desk Pro is professional customer support helpdesk. It will gives you a live web-based help support service -make you look professional, automate your business and saves many customer support hours, also you can stores files for download by customer. Included in the script: Troubleshooter, Files list and Knowledgebase. Admin can create unlimited staff user and unlimited department. Admin and staff can open, reopen or close support ticket. The script requires PHP and MySQL.
Cheap Help Desk is a powerful help desk and customer support ticket software used by hosting companies, software companies, service related companies, and more. Cheap Help Desk has a huge list of powerful features and easily compares to other support software costing hundreds of dollars. Cheap Help Desk includes the full source code so you can brand it to your company, installs in under 1 minute, password protected admin controls everything, assign unlimited operators and view their performance, set up unlimited departments like sales and support, integrated knowledgebase, easy troubleshooter option answers questions automatically, add unlimited file downloads, add unlimited announcements, and much more. Cheap Help Desk is great for both new companies looking for an affordable help desk, but is powerful enough for established companies looking for lots of features and ease of use. Check out the online demo or download instantly after your purchase.
The swDesk Online Help Desk software is an innovative ticket system designed to manage customer requests with greater efficiency and accuracy. An advanced Customer Relationship Management (CRM) application with a wide range of features, swDesk ensures that your company delivers the highest level of customer service and support. Features include a powerful knowledge base, unlimited number of tickets and departments allowed, support for attachments, fully customizable web interface and/or email interface, detailed reports and statistics, performance tracking, support for multiple languages, advanced permission settings and more. Additional features include a canned responses tool, tasks manager, reminders, and private messaging. Built on a solid PHP & MySQL platform, swDesk is also an open source application. This is a high end, yet affordable, Help Desk Ticket System that enables your company to provide quality customer service while supporting a high volume of requests.
With this script you can own your ticket based help desk system that allows you to completely manage and answer your clients questions with speed in ease. Messages are archived so you can refer back to questions when they are the related which will greatly reduce the time you have to spend managing your business.
What can Live Desk Pro do you or how can it help your business and eBay customers? Gives you a live web-based help support service Make you look professional Automate your business and Saves many customer support hours... Store and download latest upgrades... Convert more prospects to customers... Skyrocket customer loyalty and satisfaction... Increase the percentage of repeat customers... PLUS MUCH MORE!
This is a MySQL powered PHP program for invoicing clients so they can view/download invoices. The system allows an administrator to enter the client details and invoices. Each client must be given a username and password to login to view their invoices and the administrator can view the full database by client, date, amount etc. There is an optional email notification system and full setup instructions included.
This cool script allows you to administer a website's frequently asked questions. It blends easily with your site, allows unlimited category depth, is searchable and allows questions to be in multiple categories. And optional user question submission option is available, along with most recently added and most popular lists.
Web based Call Tracking and Help Desk software that helps companies streamline their support processes and provide their customers a higher level of service. Features include automated assignments and notifications, automated e-mail alerts, user customizable interfaces, customizable work flows, live support chat, creation of tickets from incoming e-mails, knowledge base, advanced administration console, report builder and much more at an incredible price.
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