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Help Desk related scripts & softwares
JR-Helpdesk is a featured-rich email ticketing support system written purely in PHP/MySQL. It has all the features that you need to help you provide quality support to your customers. It supports unlimited moderators and unlimited departments. It has rating functions which let you know how your moderators perform when dealing with your valuable customers. Full Lifetime support PLUS FREE Installation.
Costing only $8.00, the professional version of the highly popular Fast Track Sites Trouble Ticket System is extremely affordable. This new and improved version has a large amount of features including: a better GUI, User Administartion, custom problem categories, emailing options, and much much more. This version contains a completely redesigned User Interface, and the underlying code has also been reorganized to allow you greater control over your customer's tickets, and also makes it a better experience for them by allowing them to easily see which ticket are open or closed, and also when they were updated. The new design of the Fast Track Sites Trouble Ticket System Pro Edition also allows for easy changes to it, the stylesheet has been redone for ease of changes.
Mucus Site support center was programmed by GPTNetworks.com. This php script is by far the easiest site support center script to manage.
This is the perfect script for site owners with more than 1 website. You can enter all your site domains in the script, and then replace your contact link on your webpage with your Mucus Site Support page url. Your customers or members will contact you via Site Support center instead of webmail inbox thru cpanel ect.
You can View tickets, You can delete tickets, Reply to tickets, add sites, add categories, delete sites, delete categories. It has a clean and organized design and layout.
Some of the features (but not all !) include:
* Easy installation including tools to manage installation
* Easy to understand and use
* Password encryption
* Completely Scalable
* Customizable task categories
* Customizable task groups
* Customizable status list
* Customizable priority list
* Task feedback and service level statistics
* Easy to configure security
* Simple user and group creation and maintenance
* Encryption of passwords
* Easy to add announcements/news section
* Customizable themes and templates
* Knowledgebase that can be standalone or created as a result of tasks
* Tasks can be created by users, task managers
* Tasks can be created by email
* LDAP support
* Extensive task search options
* Extensive statistics and reporting functionality
* Task statistics and feeback report
* Attachment support
* Database consistency checker
* Task notification via email and more!
Isolsoft's Support Center is a versatile Help Desk system intended for organizations which give support to their customers and members. Some of its key features: PHP/MySQL based; unlimited number of techs and users allowed; intuitive and easy to use staff, admin and user panels; 100% web based; Ticket submissions via web or email; Knowledge base; User base; optional user registration and login; customizable features and templates; privacy and permission settings; multiple language support; automated email notifications of ticket status; predefined replies; optional assigment of tickets to technicians by department; private messaging service for staff members; unlimited custom fields; in-depth personalized reports and statistics; view and advanced search of users' history, account, tickets, knowledge base, etc; easy Installation... and much more.
Ware Support is a full-featured help desk and support ticketing system developed in PHP and MySQL. This system allows you to setup unlimited representatives, tickets, and users, categorize tickets, prioritize tickets, assign representatives to specific categories, customize alerts, and much more. Licenses are $20.00 which includes unlimited upgrades for life.
Full Featured Customer Support Application. Easy to use client interface, powerful administration. Automatically import emails to the ticket system for ease of support management and tracking and/or use the web inteface. Includes all expected functionality including Smart Knowledgebase, Trouble Shooter, Announcements, Downloads, and Submission of Tickets. Reduce support requests by automatically searcing Knowledgebase when clients submit tickets, automatically offer possible solutions. Pool together your entire support staff's knowledge and experience into a single channel to provide the best support for your clients. Advanced features such as Filtering rules, Spam filter, and Communication tools along with many others.
PowerHelpDesk is a simple to use helpdesk software with: Windows login mask, three different access-levels: admin (full rights), leading postion (advanced rights), employee (basic rights). || New feature: MySQL5 support || Features: case registration by intranet or internet, intuitive operating & handling, pursuit of the course of a case/ticket, quicker reaction time on newly opened cases, clear separation between assigned and unassigned cases/tickets, case survey for the user, notes / commentaries to a case, flood control, highly customizable, create your own layouts (with templates and CSS), admins can create and change users, overdue reports. || Requirements: JavaScript, MySQL 4.x or higher || Configuration: safe_mode on/off, register_globals on/off || PHP mail: SMTP || Available in German and English (Spanish, French on demand).
This Forperfect Help Desk System from Forperfect Technologies is a powerful tool to help you manage your customer support tickets. It is a database web application in PHP and MySQL. All tickets information is saved in MySQL database, the front end web interfaces allow you to mange your tickets anywhere anytime. Main features include: * easy to use * automatically integrate with all email messages * three levels login (admin, staff, clients) * support many different departments with different email address * Google email style message grouping * attachment support * free trial *
Bells and whistles don't make a great software. But a solid ticket support system with integrated live chat and anchored in the technical and customer support you rightly deserve before, during and after the handshake does. We understand that.
Enter Omni Help Desk, a no-nonsense software that quickly and easily allows you to manage, monitor & maintain unlimited agents, departments and tickets via: A lightening-fast interface + Website integration + A knowledge base extractable in whole or part to your customer tickets + POP3 email piping + Auto-refresh every 30 sec + Unique ticket category creator + Customizable canned email. There are no hidden charges or setup fees at Omni. Drive our demo while a tech conducts an instant compatibility check of your server, and remember, if you need it managed, monitored and maintained absolutely right from the get-go, power it with Omni Help Desk. Ask for a 10-day FREE trial, FREE installation! FREE when you purchase OSS Del5!
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