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Help Desk related scripts & softwares
TakeScripts HelpDesk is the perfect solution for providing online support to your customers. From small businesses to larger corporations, TakeScripts HelpDesk gives you the power and control you need to simplify communication with your clients - you'll save time and money.
The CustomerSupport Server makes it easy for you to provide a fully functional support management system to your customers. This product covers everything a web site owner needs to service their customers support needs, whether the site offers products or services.
Charge your customers monthly fees and create an additional revenue stream for your business.
ProSupport is a powerful script that enables clients to help themselves. Clients can browse through your Knowledge Base articles, download helpful utilities and tools, view company announcements in real time, or submit a trouble ticket to your support team. ProSupport was built on several key features that are important to maintaining a good relationship with your clients. It is a tool to help you answer your clients' questions with ease and efficiency.
Several important features such as email piping, complete ticket management, server scanning, per department registration requirements, template based design for easy customization, and an advanced activity alert program (ProAlert) are all included in the base package to enable you to serve your customers better and faster than ever before.
DeskLance is a HelpDesk for Internet companies that require communicating with their customers. Includes Admin Area, Staff Area, Member Area. With a fast,easy template and Live chat system, it is the superior one. Add/Edit/Delete/Email Admins,Staff,Members. Create/Edit/Delete/Close/ Open Tickets. Send/View/Delete/Reply Private Messages. Add/Edit/Delete F.A.Q. in Integreted Knowledge Base. Fetch Mail through any Mail server and convert to tickets. Ability to search tickets. ADD/EDit/Delete staff notes viewable by staff/admins. IP Lookup feature to check the server status of specific ports. Mail Piping, Unlimited Saved Responses, TroubleShooters. New mail piping supports multiple mail programs and is far more flexible. New version contains mySQL Toolbox with mySQL backup. And Much Much More. Easy Web-Based Installation.
RepairShop is a brand new way to manage your repair service department. From repair arrival to departure, it will help you to keep work, customers and bids organized. It will file your customers, build repair forms, generate work orders, hold jobs lists, remind you when jobs are waiting for too long or if items has been forgot. RepairShop will collaborate with your customers, telling them when there are updates to their job entry, and it will let them approve or refuse your bids - ONLINE.
Our help desk system is a full featured customer support management system that comes with functionality for support ticket management, a browseable/searchable knowledgebase, and support satisfaction measurement. It's a robust, easy to use customer support solution written in PHP and HTML with a database backend to provide users with the power needed to easily manage hundreds of departments, technicians and support requests. With our help desk solution, you'll be able to:
--Allow customers to submit support requests 24/7
--Prioritize and manage all support requests
--Allow customers to track the status of support requests
--Create solutions through a browseable/searchable knowledgebase
--Create predefined automated responses
--Survey end-user satisfaction
The jab:ITS Incident Tracking System provides a browser-based help desk system for tracking and reporting customer support issues and occurrences. Its features include user registration and login, up to ten customizable data fields, ability for customers to add and modify their own incident items, ability to assign incident items to users, ability to search incident database, email notification, message posting for discussion of issues, and more.
IntelloDesk™ is avidInteractive's™ new intelligent helpdesk system. Unlike many other HelpDesk applications, IntelloDesk is easy to use, install and manage. You can keep track of all your customers questions and queieries in an easy to access application. IntelloDesk is easy to join up with other applications you might be running.
InfoBase is an easy to implement and use technical support system perfect for small to medium sized websites and businesses. It features a weighted search system that helps to ensure that your clients will get the most relevant articles returned when they search.
* Comdev's support ticketing system isn’t the only choice. But it is a good solution for designers wanting to maintain their creative website layout. Reviewers have mentioned they don’t like hacking up their designs to fit other systems. We implemented a small piece of code that designers can paste where they want on the front-end, which pulls in the PHP/MySQL customer helpdesk. * We had to make it real simple on the back-end too. Nobody wishes to mess with complicated configuration files & phpMyAdmin, so we developed an Installation Wizard that gets the admin area up and going. * If you would like, you’re welcome to install and try our complete system for FREE. Also, if there’s time you’ll find features/benefits, a live demo and customer site examples at our website.
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