Help Desk related scripts & softwares
SupportWare has been created to handle support issues from your users. This software will email the Admin when a new issue is posted and email the poster when someone answers this issue. The drop down boxes in the application are configurable in the admin section of the software. Users can upload supporting files to your server directory.
An intelligent web-based helpdesk system. It adopts a more effective ticket sorting/ranking method besides the new "closed ticket" feature. It supports quotation boxes, image icons in messages, quote of the day, flagging, search, multiple administrators, ticket categories, automatic reminder to customers to read messages etc. You can even tell if your customers have read your replies.
» Post Announcements so your customers can stay up to date
» Easy to use ticket support system
» Unlimited admins can be added
» Easy member system
» Notifications every time a ticket is created
» Set tickets in different modes (Open, On Hold and Closed)
» Tickets can have a different priority
» Set different departments
» Easy installation
» Highly customizable design. Only HTML skill or an editor such as Dreamweaver is required
The PMOS help desk, once sold commercially, is now free and open source. The ticket system allows for unlimited staff members and departments, ticket statistics, auto-replies and pre-defined responses, searchable knowledge base, customer surveys, POP3 importing, private staff messages, and much more.
This is a helpdesk written by Network Administrators for a Windows Client network. It uses PHP and MySQL, as well as WMI. It features an automatic inventory program that works with all WMI compatible clients(2000,XP by default, WIN9X/NT with add-on). It is still being actively developed as it is in use on the creators network.
Just like other helpdesk sftware, you can reply
tickets by email/web and your clients can open/close tickets via email/form
(via telphone in the future),but Support Smart can let you change the
interface in multiple languages,you can translate the interface in WYSIWYG
mode,good for companys that has branches worldwide.
HOT is a user-friendly helpdesk/trouble-ticket system written using PHP and MySQL. It is very powerful, easy to administer, quick to configure and is designed using CSS and compliant code to allow for easy theme changes.
A high end e-crm application for helpdesk management system which is a webbased. It has intellegant ticetk management, self help, escalating rule for the customer support executives.Its a PHP/Mysql based application and platform independent. Also can be compatible with other databases lie oracle, mssql server, sybase.
eForcer WebHelpDesk has all of the features you would expect from a leading edge product, including: scalability from 1 to 1000+ users and user friendly operation and installation that is simplicity itself.
PowerDesk Pro is a fully automated helpdesk solution suitable for any webmasters on any kind of websites. As long as you have customers or visitors, you need PowerDesk to help you provide your customers and visitors with professional online support and help.
With PowerDesk, you will NEVER miss any of your customers and potential buyers anymore.
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