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Help Desk related scripts & softwares
Triangle Solutions Ltd has developed an application which allows you to offer
your web site users a way to request Support Tickets.
Through the admin side of the application you can set up user accounts. These
Users may then log into the Client side and write any amount of requests to the
system. On submitting a request the request is emailed to the Administrator's
email specified within the Config file.
Attachments can be uploaded to an individual post. This may well be a screenshot or document explaining things a little more.
Message thread is maintained within the emails sent back and forth.
Self User Registration added, this is switchable within the configuration file of the application
Flextic is a powerful helpdesk management application based on ticket system.
Flextic is full featured live support package. More personalization function, easy to use client interface for your visitors, manage ticket, faq, news, newsletter, template, validation, statistic, option, skin, languages, ... Create a lot of groups for most powerful use of user/admin Area, create staff, admin, superadmin, user, validator, ...Simple installation procedure and full support. Licensed area where download new skin, languages, update/upgrade and bug fix.
With rel. 1.002 :
admin/staff wap site, for management from mobile
realtime alert : software for your pc to receive realtime notification of ticket, message, and users..
And more other ..
IssueTrak is a leading provider of 100% web-based Help Desk, Support Desk, Asset Management, and Issue Tracking Solutions. Our customers in 13 countries around world include Exxon, EDS, Sprint, Time Warner, Verizon, Knight-Ridder, Ralph Lauren, AC Nielsen and hundreds more across 21 major industry groups.
The IssueTrak solutions provide a complete problem resolution engine, including a two-level knowledge base, Active Directory/LDAP support, incoming e-mail support and a complete Asset Management solution. Based on Microsoft SQL Server Data Base technology, the IssueTrak solutions are designed from the ground up to be extremely easy to use, installs in less then one day, provides 100% remote web access We provide the best technical support and customer care in the industry and continue to have nearly 100% customer satisfaction.
Dapper Desk is a customizable PHP/MySQL based customer support system compatible with Linux, Windows and Solaris. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Wireless PDA module allows you to answer tickets on any PDA or cell phone with HTML capable web browser. Paging feature. Also features: Custom autoresponse messages, FAQ manager, and customizable themes.
phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.
Anteil is a PHP/MySQL-driven Web-based Customer Relationship Management (CRM) application designed to help you better identify, attract, retain, service and support customers. Employing full Web architecture, this open-source solution is a fast and easy way for your company to implement a basic CRM application. At the same time, it gives programmers a head start in developing a more customized solution. Main features include: Consolidated account information, Contact manager, Sales opportunity manager, Corporate communications, Calendars, Sales forecasting system, and High-level security.
The PHP Support Desk is a PHP/MySQL-based fully customizable support desk system with a multitude of features that will streamline your entire customer relation network. Among the other varied facilities you can now provide your users with an option of an online call center. Grouped under the category of a support system, The PHP Support Desk functions to notify the technicians upon the arisal of a problem.
In today's market, a majority of helpdesks are built for Internet service providers, but ezyhelpdesk can be utilized by a wide range of industries. Ezyhelpdesk is capable of handling unlimited departments and staff assisting users. Clients can either submit support requests via E-mail which will be logged into ezyhelpdesk or they can use a web based submission form.
Reporting, multi-site support, email notification, web-administrated, issue history, time management and escalation. Just a summary of the features available; more are added every release. Please register at Freshmeat to be notified of new releases.
PhpMyDesk contains all the basic features as required by users... as it is written in PHP it is very easy to install....Please visit the project page for more details
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