Customer Support related scripts & softwares
With Velaro you can chat with your customers and web site visitors in real-time using our live chat service. You can also monitor your web site visitors in real time, add integrated surveys to your website, and view comprehensive web site traffic analysis. Velaro's hosted solution is used on hundreds of web sites, and has been providing customers with comprehensive, proven, and reliable web based chat for over five years.
A multi-user, multi-operator, multi-department live support chat system that allows the operators of the websites to monitor their visitors as they are browsing the site and proactively open a chat session with the visitor. Other features include referer tracking, page tracking, chat notification, user is typing message, multiple chat sessions, sound alert, leave a message if offline, push urls, quick responses, and multiple operators.
Hostik Live Chat Service gives your web site visitors live sales and customer service - Monitor your traffic, qualify leads and engage your visitors. It's only $22.49 a month for up to 5 Operators and 3 Departments. Live Chat does not requires any hardware, software, plug-ins, downloads, or programming languages installations.
Feature packed web based help desk.
- Bulletin board style communications
- File attachments
- Email based ticket submission with support for html-only messages and multiple file attachments
- Intelligent ticket routing using departments and 4 tiers escalation model
- Customer database for easy tracking of customer details like contact info or service options
- Multilingual interface
- Free trial
iHelp - online sales and customer support for your web site
iHelp offers a timely and cost-effective solution to communicate live with your web site visitors at the right time, converting them into loyal customers and building strong, long-lasting customer relationships
How iHelp works for your web site operators
- The web site operators will see in real-time extensive details about all the visitors browsing your web site monitored pages.
- The operators can send a proactive chat invitation to any web site visitor, or the visitor can click the live chat button on your web pages to request online assistance.
- The operator will chat with the visitor, or he can transparently redirect the chat to another operator; all the chats are automatically recorded for future reference.
How iHelp works for your web site visitors
- When your web site visitors need help, they can click on the iHelp live chat buttons embedded in your web site pages.
- A new chat window will open on the visitor's browser, and one of the web site operators will be notified of the visitor's chat request.
- If none of the web site operators is online or all of them are busy, the visitor will be prompted to leave you an offline message.
Start using iHelp in three easy steps
- Register for an iHelp account and receive a 30 days free trial period;
- Login to your iHelp account to copy the iHelp HTML tags in your web pages;
- Install the iHelp Operator application to answer chats and manage visitors;
A customizable hosted customer support service. Customers can initiate tickets via email or by logging into the web interface. Ticket ID numbers remain in subject of email tickets. Status codes are color coded and customizable. Supports unlimited techs/admins and customers. Dapper Desk will page you when new tickets are entered into the system. Older tickets are archived and viewable by customers and admins/techs. Custom autoresponse messages save your techs time. FAQ software provides your customers with answers to their questions. 11 different themes provided or customize your own theme. Works in a web browser, no software to download. Hosted on our network - easy access.
UserInteract Live Support enables operators the ability to chat directly w/ visitors. Operators can monitor support calls & visitors directly from their monitor screen.
Extensive visitor details:
-Traffic history
-History of support sessions.
Initiate chat sessions (2 types!):
-Force open chat sessions w/ visitors
-Invite visitors to chat
Provide live support on:
-E-mails, auctions, multiple websites
Custom:
-Chat screen logos
-Online/Offline status icons
-Chat greetings
-Canned messages
Lots More! Create an accnt for Free!
Sohodo CRM is a complete CRM (Customer Relationship Management) solution that enables businesses to manage marketing campaigns, email marketing, email campaigns, lead generation and demand generation, track campaign success, manage sales opportunities, and support tracking for customer issues.
Live2Help is a real-time chat program written in PHP and JAVA Script that allows you to interact with your site visitors, offering support and/or sales in real time through chat. When a visitor from your site needs help, he/she simply clicks on the operator online icon and a chat box will pop-up instantly or a leave a message box will pop-up if operator is offline... Live2Help is provided as an Application Service Provider (ASP) solution, it is completely web based. No downloads or any installations are required either by your website visitors or by your operators.
Feature: Pull, Leave & Transfer Visitors between operators; Real Time Monitoring; Built in Browser (easy integration with your website); Push Page, Push Image; Follow Me; Canned Answers (Preset Text and HTML); Audio Alerts; No plug-ins or Java VM required; Clocks; Works Everywhere.
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